Frequently Asked Questions

How does sneaker pricing work?

Negotiated sale price includes the 20% consignment service fee (unless the item is negotiated for an amount to be received).

Sellers are in control of their sneaker prices. You can search for existing sneaker prices on our platform to get a sense of pricing.

What type of products does Solemate accept?

We only accept genuine and authentic products; counterfeits or similar status products will not be accepted.

All consignment items must be brand new, dead stock (DS) condition with its original tags and packaging. Our staff will inspect all items before acceptance.

We have the right to refuse any items.

When do I get paid for my sold item?

We do our payment runs weekly. Once your sneakers have sold on our platform we take a service fee to cover the cost of the transaction.

We are not responsible for any consequences if the bank account details you provide to us are incorrect.

A $10 Dishonour fee will apply to your reprocess payout.

What are the fees?

All consignment items withdrawn within one month will be charged a $20.00 fee.

With each sale we charge a 20% consignment service fee.

How do I get started?

Fill out the form below and state your items by Style Name, SKU and Size. Once we have negotiated the pricing on your items, you can bring them in-store for an inspection.

We can organise visitor parking space for bulk drop off (30+ pairs), please notify us at least 1 business day in advance for this.

Do you have more questions?

We are available Monday to Saturday, 11am-7pm and Sunday 12pm-7pm.