Exchanges and Returns

Our exchange and return policy:

  • Exchanges and returns are only valid within 14 days from the date of purchase, where the item is unworn and in its original packaging, and where proof of purchase can be presented. 
  • Please choose carefully as we do not refund for change of mind.
  • There is strictly no exchanges, returns or refunds on all consignment item purchases. 
  • For all exchanges and returns for online orders, please contact us via email at info@solematesneakers.com
  • When exchanging online orders, please post your item/s to our address (listed below) along with a large pre-paid post bag. If you pay with PayPal, this cost will be reimbursed to you. 
Return address: 
Sole Mate Sneaker Boutique
Shop 16B, 501 George St, Sydney, NSW 2000
Tel: 0405 138 873 
The cost of your return will be reimbursed to you if you checkout with PayPal. For more information, please see https://www.paypal.com/au/webapps/mpp/returns OR feel free to contact us.

There is NO warranty for consignment item/s sold or purchased in-store & online, to the extent permitted by applicable law. 

Except when otherwise stated in writing, all items sold or purchased are provided “as is” without warranty of any kind, either expressed or implied but not limited to- the warranties of merchantability and fitness for a particular purpose.

The entire risk as to the quality and performance of item/s sold is with YOU.

Should any items sold or purchased prove defective, you assume the cost of all necessary servicing, repair, or any kind of correction.

In no event unless required by applicable law or agreed to in writing will Sole Mate Sneakers be liable to you for damages, including any general, special, incidental or consequential damages arising out of the use or inability to use item/s sold or purchased or information provided in-store & online (Including but not limited to losses sustained by you or third parties) even if such holder or other party has been advised of the possibility of such damages.