FREE STANDARD SHIPPING FOR ALL ORDERS
Shipping & Deliveries
With the current pandemic there have been significant delays with Australia Post service. Below are some key points from their website;
There are delivery delays in our network due to:
Express Post delays
As a result of these unprecedented circumstances, our Express Post service is seeing significant delays in delivery. This means that while we continue to prioritise Express Post, and most parcels shipped via this service arrive on time, some could take five business days or more to reach their destination. We know these delays are frustrating, and we’re doing everything we can to keep delivering as safely and quickly as possible.
Please keep an eye on the link below for Australia Post's most recent updates regarding delays ;
All orders are processed via Australia Post.
All domestic and international orders will be sent out on the same day (Monday to Friday only) if it is received before 13:00. Orders after 13:00 will be sent on the next business day.
We do not allow any parcels to be left unattended outside any property, even if requested.
All orders are estimated to take up to the below times for:
International shipping is available.
All International orders include signature on arrival, tracking ID and email confirmation.
Please note that we will not be responsible for all customs and VAT fees. Fees vary by country as these are set by the local authorities. Duties, taxes and/or customs fees will incur an additional amount that will be collected upon delivery of your order. Unfortunately we are unable to provide you with the exact amount you that will be charged. Your order and shipping fees are the only funds deducted by Sole Mate. Please contact your local government for specific details.
All international orders may take up to 5-10 business days, although it is subject to change due to customs regulations depending on the country.
Please note that Sole Mate Sneaker Boutique will not be held liable for any actions caused by Australia Post or any other third party. In the case that any parcel goes missing once we provide Australia Post's tracking ID, it is upon the customer to file a claim with Australia Post. Our customer service team may assist you with this, although we will not be held accountable.
SAME DAY DELIVERY
SOLEMATE Sneakers is excited to introduce the same-day delivery service directly from our storefront to you, our customers. We believe that this is the next step in being able to deliver top-notch service to our customers by being able to give you more time to access and receive our products. Whilst we will still operate our standard services of delivery, we believe that this will be one of our best services yet.
How does it work?
SOLEMATE Sneakers store operate in defined geographic territory boundaries of 15km within the Sydney Metro area all the way out to the inner-west suburbs. (Please see area code listing of valid delivery postcode)
SOLEMATE Sneakers endeavours to offer delivery to most customers, however this is not always possible due to geographical or access constraints.
SOLEMATE Sneakers store delivery boundaries vary and change accordingly. "Same-Day-Delivery" service will be available for your online order and you can choose whether to have your order delivered on the same day (weekends included), and such delivery will incur a surcharge of $30 per transactions. As part of our “Same-Day Delivery” service, our cut-off time for receiving orders is 1PM.
If the Yellow Drive’s delivery driver is unable to locate the customer at the specified delivery location, the driver will make reasonable efforts to contact and locate the customer before returning to the SOLEMATE Sneakers store with the undelivered order. It is essential that customers should ensure they provide an appropriate contact number when placing an order and ensure they are at the location they have provided.
HOW DOES THIS BENEFIT YOU?
On-demand delivery provides a flexible, and conveniently scheduled service for same day deliveries whenever the customer is available – eliminating the need to make second and third drop-off attempt as compared to standard delivery method.
In comparison to our previous same-day delivery service, we’ve extended the radius of our delivery service to 15km and extended our cut-off times for receiving orders to 2PM; meaning that our loyal customers are able to get the products that they love, at their door-step faster than most other sneaker stores.
This is part of our ever expanding business and we are excited to offer this service to you.
Pick Up In-Store
We are now offering a free contactless pick up in-store option for our Regent Place store.
We provide a 14 day waiting period before your order will be cancelled and you will be required to place the order again.