Our exchange Policy:
*Please choose carefully as we do not refund if you change your mind.
*Exchange is only valid if the item is unworn, in its original packaging with proof of purchase within 14 days of the purchase date.
*For online order exchanges, please advice which item you wish to exchange via email in advance therefore we can organise the available item for you. Our email: firstname.lastname@example.org
*You can simply ship and return your item/s to our address (show below) along with a (Large) Red pre-paid post bag, therefore we can return your item.
Sole Mate Sneaker Boutique
shop 16B 501 George St Sydney NSW 2000
Tel: 02 79003569
*We do not offer return on Sale Items.
*Sale for Consignment products are final and non-refundable or exchangeable.
Faulty goods or Incorrectly described items:
*Defective items (Exclude Consignment item/s) must be return to us within reasonable amount of time along with proof of purchase. The product will be sent for inspection before a replacement or refund is offered. (Please allow 7-10 business days for this process).
*Incorrectly described item/ goods will be repaired, replace or refunded according the statutory rights of the customer.
If you feel that your returns falls outside our policies, please don't hesitate to contact our team.
T: 02 79003569
* Sneakers, Shoes, Boots or any types of footwear, apparel and accessories older than Three year from the release date are not guaranteed to be suitable for wear or use.*
By purchasing from www.solematesneakers.com you agree to all rules and conditions stated in our policy section.