FAQ backup

 Frequently asked questions: 

      • All footwear is displayed in US sizing unless specified. 
      • Prices are displayed in Australian dollars.  
      • We do not provide lay-by or hold service - although we do offer AfterPay & Zippay for all online and instore purchases.
      • Sale for Consignment products are final and non-refundable or exchangeable.
      • When exchanging retail items online orders (Excluding Consignment Items), please post your item/s to our address (listed below) along with a large pre-paid post bag, you will incur a $20 postage fee if you are unable to do so.
  • Return address: 
    Solemate Sneakers
    Shop 16B, 501 George St, Sydney, NSW 2000
    Tel: 02 7900 3569
     For more information, please see https://solematesneakers.com/pages/exchanges-and-returns OR feel free to contact us via email.

    There is NO warranty for consignment item/s and Pre-Order item/s sold or purchased in-store & online, to the extent permitted by applicable law. 

Faulty goods or Incorrectly described items:

  • Defective items (Exclude Consignment item/s) must be returned to us within a reasonable amount of time along with proof of purchase.
  • The product will then be sent for inspection before an exchange, credit or refund is offered. (Please allow 7-10 business days for this process).
  • Incorrectly described items/goods will be repaired, replaced or refunded according to the statutory rights of the customer.
  • If you feel that your returns falls outside our policies, please don't hesitate to contact our team.
  • All rights reserved.
Contact us at:
T: 02 7900 3569
E: info@solematesneakers.com